Shipping policy
Every Camp Caviar order is packed by hand in New York and shipped overnight so it arrives cold, fresh and ready to enjoy.
Where We Ship
We currently ship within the United States only.
Shipping Rates
- Overnight shipping: $35 flat rate to any address in the United States.
- Local pickup: free. Choose Store Pickup at checkout and select your preferred pickup window.
Processing and Delivery Times
- Orders placed by 3pm ET Monday through Friday ship the same day for next-day delivery.
- We do not ship on Saturdays or Sundays. Orders placed after 3pm ET on Friday, or over the weekend, ship Monday and arrive Tuesday.
- If you would like your order to arrive on a specific date, add it to the order notes at checkout and we will time your shipment accordingly.
- Once your order ships, you will receive a confirmation email with tracking information.
Packaging
All caviar ships in insulated packaging with dry ice to keep it at the right temperature in transit. Please handle dry ice with care and never touch it with bare hands.
Receiving Your Order
Someone does not need to be home to receive your order; the carrier will usually leave it at your door. Please bring your package inside, refrigerate your caviar right away (28 to 34°F) and inspect your order as soon as it arrives.
Delays, Damage and Lost Packages
If your order arrives damaged or warm, or your tracking shows a delay, email us at campcaviar@gmail.com within 24 hours of delivery with your order number and a photo, and we will work with you and the carrier to make it right. We are not responsible for delays caused by weather or carrier service disruptions, but we will always do our best to help.
Incorrect Addresses
Please double check your shipping address at checkout. We cannot refund or replace orders that are delayed, spoiled or undeliverable because of an incorrect or incomplete address. If you spot a mistake, email us right away and we will try to update it before your order ships.
Questions
Email campcaviar@gmail.com or call 631-488-4489.